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Tuition Services
Online Lessons
Refunds
Tuition Services
How do I know if my child requires online tutoring?

At Subject Whizz, we offer a FREE thirty minute lesson which includes a learning assessment. This can be booked as soon as you register your e-mail address on our website. The tutor will contact you once you have signed up and will be able to advise on what level of support your child requires.

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Are your tutors DBS-checked?

Yes, all tutors employed by Subject Whizz are fully DBS-checked and qualified to teach the subject they offer. We also ensure that all of our tutors are skilled in using e-learning technologies and can teach effectively online.

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Are your online lessons based on the National Curriculum?

Yes. All tutors employed by Subject Whizz are experienced in teaching lessons based on the UK national curriculum. We also have tutors who are experienced in the IB (International Baccalaureate) curriculum and American curriculum. If you require any of these services, please let you tutor know at the initial lesson.

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How does Subject Whizz work?

After your first free lesson which includes a learning assessment, our experienced tutors will advise you on which learning style will suit your needs. At Subject Whizz, you can choose from a range of options including live lessons, group lessons, downloadable resources and one-off subject, homework and exam queries. You can pay for these quickly and easily online and once your order has been received, a qualified tutor will contact you to arrange a time and date for your e-learning.

Don't worry! For live lessons, you will only be charged payment once your lesson has taken place.

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Do I need a computer to access the live lessons?

To access Subject Whizz lessons, you will need a laptop, desktop PC or mobile that has a webcam or camera. The webcam can be an add-on device or integrated into your laptop. You will also need internet access.

For live lessons, we require all students to have access to either Zoom, Skype, Google Classroom or Microsoft Teams. These are the four platforms you can choose from for live tuition.

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How long are live lessons?

Our live subject lessons are 1 hour (60 minutes). If you require quicker support or have subject queries that don't need a live lesson, please use our other forms of e-learning using our Resources section

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What equipment will my child need for live lessons?

For live lessons, your child will need a quiet space to speak and listen and headphones for added comfort. Equipment required to conduct the lesson is a pen and notebook or access to a notepad app on their device. This will ensure your child can note down any information to aid their learning.

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What is your refund policy?

We want you to be thrilled with the services we offer at Subject Whizz. If you're unhappy with a live lesson that you have attended for any reason - either 1-1 or group session -  you can request a refund with a valid reason.

To submit a refund request, please contact us at subjectwhizz@gmail.com within 14 days of lesson delivery. Please note, if the tutor does not deem your request for a refund satisfactory, your refund can be refused. 

Unfortunately, we cannot offer any refunds on purchases for downloadable sessions or resources.

Read our full Refunds Policy for further information.

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Can I cancel my lesson?

If you cannot attend your lesson - or have decided you no longer need our services -  you can request a full refund by emailing us at subjectwhizz@gmail.com. You must email us at least 2 hours before your lesson is scheduled to begin. 

Don't worry, if you decide to take your lesson at a different time you can also re-schedule the time with us.

If there is no notification by e-mail that you will not be attending your lesson at least 2 hours before your lesson time, the full amount for your lesson will be payable and deducted from your account.

Read our full Refunds Policy for further information.

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